Knowledge-Centered Service (KCS) v6 Practices and Certification Workshop
KCS is the best practice for knowledge management because it integrates knowledge capture, improvement, and reuse directly into support operations–there’s no guesswork, and surprisingly little overhead. If you’re considering launching KCS, tuning up your KM processes, or bringing a colleague up to speed, this three–day intensive workshop will provide the needed insights and skills. This course is also a prerequisite for software vendors undertaking the KCS Verified designation.
Full Details at: http://www.dbkay.com
Refund Policy - No Refunds (You may reschedule without penalty)